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Free Video Compliance Program Structure and Authority · On-Demand Video

Ethicast: FirstEnergy Powers Up Its E&C Program

Learn how FirstEnergy measures compliance program effectiveness by behavior change, sheds the "department of no" label, and benefits from talent turnover.

October 26, 2026 On-Demand Video Compliance Program Structure and Authority

Ethicast

FirstEnergy Powers Up Its E&C Program

Every E&C program that survives a build-out reaches the same inflection point: the structure is in place, and the harder question is whether it’s working. Deandra Williams-Lewis, Vice President and Chief Ethics & Compliance Officer at FirstEnergy, joins Ethisphere Editor-in-Chief Bill Coffin to discuss what comes after a five-year maturity journey that earned FirstEnergy its second consecutive Compliance Leader Verification™ designation. She explains why she judges the program by the behavior it changes rather than the activity it produces, how explaining the why moves compliance past its reputation as the “department of no,” and why losing good talent to other business units can make the program stronger. 

On-Demand Video

Ethicast: FirstEnergy Powers Up Its E&C Program